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Terms and Conditions

Customer Satisfaction Our Priority

M Orga Qehwa strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.

  • A product/item purchased from our online shop can be returned or exchanged from any other M Orga Qehwa (conditions apply).
  • Sale product / item cannot be returned or exchanged.
  • The customer will be responsible for shipment costs of return.
  • Make sure the product you are returning/ exchange is intact with all tags.
  • All product / item purchased online can be exchanged within 7 days with below mention conditions.
  • The product /item received has manufacturing defect or an incorrect style or size, at the time of delivery.
  • The product or item does not match with original specification, or the product found to be not the same as you had actually purchased.

    Prior to shipping the return to M Orga Qehwa, you will need to notify us within 2 days by calling us at +92 300 4214400 or by writing us at

    After approval of your request, the company will refund your amount through bank. You will be credited for the cost of product (s)/ item(s).

    Shipping and handling cost are not refundable. Please allow us two weeks for the processing of refund.

    Articles purchased on “SALE”, can’t be returned. And customer will bear the delivery charges. 

    NOTE: Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged.

Order Cancellation

The order can be cancelled by customer any time before the order is processed. Once the order is shipped return and exchange policy will be applied. M Orga Qehwa has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.

Shipping Policy

  • M Orga Qehwa is not responsible for non-shipment of ordered product due to in availability of stock.
  • It is the customer responsibility to provides us correct address and phone number at the time of booking.
  • M Orga Qehwa management team retains the right to change return and exchange policy at any time without any notice.
  • M Orga Qehwa has aims to provide best possible services to processes orders as quickly as possible.
  • Despite our tries some orders takes more time. Note: our logistics partner required 1 additional working day for delivery. However this time required may varies depending on range of factors.
  • Normal delivery lead-time is 2-6 working days across Pakistan.
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